Booking Policy

Booking Status

Submitting checkout creates an order but does not guarantee service until the booking is confirmed. Orders may pass through pending payment, confirmed, in operation, completed, or cancelled statuses.

Availability and Capacity

Products may use unlimited availability, daily capacity, time slots, on-request confirmation, validity periods, booking windows, blackout dates, and minimum or maximum quantities. The website rechecks availability before cart and checkout submission.

Payment

Payment instructions, amount due, and due date are shown in the customer booking portal and invoice. A payment is considered received only after it is recorded and verified.

Participant and Contact Details

The customer is responsible for providing accurate participant quantities, service dates, times, email address, phone number, and other required booking information.

Special Requests

Special requests are recorded but remain subject to availability unless expressly confirmed.

Supplier Assignment

A confirmed service may be assigned to a supplier, travel partner, driver, activity operator, restaurant, or other provider. Assignment details may change for operational reasons without changing the essential booked service.

Booking Access

Customers should keep booking numbers and secure access links private. Notify Truvelin Tour promptly if unauthorized access is suspected.